Dedicated support at your fingertips
Customer success is a core belief of our company. We provide white-glove support to every Scholarly customer.
Customer success is a core belief of our company. We provide white-glove support to every customer while on Scholarly.
1
Unparalleled support for faculty and administrators from Day 1
Our top priority is an incredible customer experience. We work closely with our customers to make sure they get exactly what they need and that they feel supported every step of the way. You'll never be directed to some generic support rep, and the Scholarly founders are always just a click away.
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Intentional and customized onboarding
We build custom onboarding plans for each customer and assign dedicated resources to support throughout the process. Our process typically takes 12-20 weeks depending on the scope, and we set clear milestones and expectations at the project start to ensure a successful implementation.
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Dedicated faculty support
We support faculty at every step in the process, including in-person training, webinars, office hour sessions, and comprehensive help resources. We’ve got the support resources to ensure that faculty thrive with Scholarly.
1
Unparalleled support for faculty and admins from Day 1
Our top priority is an incredible customer experience. We work closely with our customers to make sure they get exactly what they need and that they feel supported every step of the way. You'll never be directed to some generic support rep, and the Scholarly founders are always just a Slack chat away.
Frequently Asked Questions
Frequently Asked Questions
How is Scholarly ensuring that the product is solving real problems for faculty members and administrators?
How is Scholarly ensuring that the product is solving real problems for faculty members and administrators?
How is Scholarly ensuring that the product is solving real problems for faculty members and administrators?
How long does it take to implement Scholarly?
How long does it take to implement Scholarly?
How long does it take to implement Scholarly?
I’m interested to learn more about the product; do you have additional materials available?
I’m interested to learn more about the product; do you have additional materials available?
I’m interested to learn more about the product; do you have additional materials available?
I’ve never heard of Scholarly - what is the company’s background?
I’ve never heard of Scholarly - what is the company’s background?
I’ve never heard of Scholarly - what is the company’s background?
Is Scholarly student facing?
Is Scholarly student facing?
Is Scholarly student facing?
Is the CV import tool actually that effective? I’ve seen competitors’ versions of this in the past and it has never worked.
Is the CV import tool actually that effective? I’ve seen competitors’ versions of this in the past and it has never worked.
Is the CV import tool actually that effective? I’ve seen competitors’ versions of this in the past and it has never worked.
We have existing systems that house faculty data - can Scholarly integrate with them?
We have existing systems that house faculty data - can Scholarly integrate with them?
We have existing systems that house faculty data - can Scholarly integrate with them?
What is Scholarly’s pricing?
What is Scholarly’s pricing?
What is Scholarly’s pricing?
What kind of support does Scholarly provide during the implementation process?
What kind of support does Scholarly provide during the implementation process?
What kind of support does Scholarly provide during the implementation process?
Our faculty data needs to be secure - is my data safe with Scholarly?
Our faculty data needs to be secure - is my data safe with Scholarly?
Our faculty data needs to be secure - is my data safe with Scholarly?
Has Scholarly conducted a SOC 2, ISO 27001, or other security audit?
Has Scholarly conducted a SOC 2, ISO 27001, or other security audit?
Has Scholarly conducted a SOC 2, ISO 27001, or other security audit?
Can we set custom permissions to ensure that data remains secure and that information flows to the right stakeholders?
Can we set custom permissions to ensure that data remains secure and that information flows to the right stakeholders?
Can we set custom permissions to ensure that data remains secure and that information flows to the right stakeholders?
How can I anonymously report a complaint?
How can I anonymously report a complaint?
How can I anonymously report a complaint?
What is the Scholarly accessibility policy?
What is the Scholarly accessibility policy?
What is the Scholarly accessibility policy?
Does Scholarly have a status page?
Does Scholarly have a status page?
Does Scholarly have a status page?
© 2024 Scholarly Software, Inc. All rights reserved.
© 2024 Scholarly Software, Inc. All rights reserved.
© 2024 Scholarly Software, Inc. All rights reserved.